New RAYPA Portal: centralized access to documentation, support, and equipment management
Discover our new digital platform, designed to centralize access to information, services, and support related to RAYPA products
We’re pleased to announce the launch of the RAYPA Portal, an online platform designed to centralize information, services, and support related to our equipment.
The Portal is designed to improve the experience of distributors and customers, making it easier to access documentation, manage equipment, track technical support cases, and communicate with RAYPA from a single digital environment.
Everything you need, in one place
The new RAYPA Portal allows you to work in a more agile and organized way, saving time and improving information traceability.
Centralized access to multilingual documentation
Easily consult and manage all the content you need for the installation, use, and maintenance of RAYPA equipment:
- Brochures and technical data sheets
- Installation guides and user manuals
- Company certificates and product certifications
- Sales support materials
- Technical support materials
All documentation is available in several languages and can be viewed online, downloaded, or shared via a direct link.
Note: access to documentation and certain features depends on the user profile, so the content available may vary according to the permissions assigned.
Equipment management, simpler than ever
Register your RAYPA equipment using its serial number and immediately access all the documentation associated with each product.
- Organized and easy-to-consult equipment list
- Detailed information: model, family, group, series, and serial number
- Quick access to specific manuals, certificates, and videos
Case tracking and centralized communication
Manage all your support requests from a single environment, with full visibility over their status and progress. Each incident is linked to your equipment, allowing you to track it in real time and consult the history in a clear and organized way.
In addition, the Portal centralizes communication with RAYPA, ensuring that each inquiry reaches the relevant department directly. This results in more efficient management, faster response times, and an optimized support experience.
Through the Portal, you can, among other actions:
- Request quotations
- Request spare parts
- Open technical support cases
How to access the RAYPA Portal
The steps to register on the RAYPA Portal vary depending on the user profile:
Access for distributors
Distributor access to the Portal is by invitation. If you are a distributor, you will receive an email with a link to create your account.
Note: invitations will be sent progressively. If you need to access the Portal before receiving your invitation, we recommend contacting your RAYPA sales representative.
Access for customers
If you are a customer, you can access the Portal directly and create your account to register your equipment, consult the available documentation, and track your support requests.
