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New mediapreparators.com website

We’re pleased to announce the launch of our redesigned mediapreparators.com website, a digital space created to make information easier to access and help you explore the solutions that best fit your media preparation needs.

The website has been redesigned to offer a clearer and more intuitive browsing experience. It brings together detailed information, expert knowledge, and practical content to support users throughout their search and help them better understand how Media Preparators can improve their daily workflows.

Designed to guide you. Built to inspire you.

Media preparation is a key step in many laboratory, microbiology, and production workflows, where efficiency, consistency, and reliability are essential.

For this reason, the new website has been designed to help users understand the available solutions, identify the most suitable equipment for their needs, and discover new ways to optimize their processes.

A simpler and more intuitive experience

The new website structure allows users to navigate more easily and access relevant information faster.

Through a clearer organization of content, visitors can explore the Media Preparators range, learn more about its applications, and understand how these solutions can contribute to more efficient and standardized workflows.

The redesigned website allows you to:

  • Navigate easily through the available content.
  • Find detailed information about RAYPA Media Preparators.
  • Access expert knowledge on media preparation workflows.
  • Discover practical and application-focused content.
  • Get inspired by laboratories working with similar needs and challenges.

Find the right solution

Choosing the right equipment is essential to optimize media preparation processes.

The new website helps users explore the different possibilities offered by RAYPA Media Preparators, making it easier to identify the solution that best adapts to each workflow.

With a more accessible and user-oriented structure, the website supports a more informed and efficient decision-making process.

Learn from experts and real applications

In addition to product information, the new media preparation Blog provides access to specialized content designed to help users better understand their workflows and identify opportunities for improvement.

Through expert knowledge, practical examples, and application-focused content, visitors can discover how different environments are optimizing media preparation processes, improving consistency, simplifying daily tasks, and making the most of their equipment.

Start exploring

The new mediapreparators.com website has been created to offer a more useful and intuitive digital experience.

Whether you are looking for the right solution, searching for detailed information, or exploring ways to improve your laboratory workflow, the new website is designed to guide you at every step.

 

Visit the new website

Plataforma digital corporativa Portal RAYPA

We’re pleased to announce the launch of the RAYPA Portal, an online platform designed to centralize information, services, and support related to our equipment.

The Portal is designed to improve the experience of distributors and customers, making it easier to access documentation, manage equipment, track technical support cases, and communicate with RAYPA from a single digital environment.

Everything you need, in one place

The new RAYPA Portal allows you to work in a more agile and organized way, saving time and improving information traceability.

Centralized access to multilingual documentation

Easily consult and manage all the content you need for the installation, use, and maintenance of RAYPA equipment:

  • Brochures and technical data sheets
  • Installation guides and user manuals
  • Company certificates and product certifications
  • Sales support materials
  • Technical support materials

All documentation is available in several languages and can be viewed online, downloaded, or shared via a direct link.

RAYPA Portal interior 1

Note: access to documentation and certain features depends on the user profile, so the content available may vary according to the permissions assigned.

Equipment management, simpler than ever

Register your RAYPA equipment using its serial number and immediately access all the documentation associated with each product.

  • Organized and easy-to-consult equipment list
  • Detailed information: model, family, group, series, and serial number
  • Quick access to specific manuals, certificates, and videos

Case tracking and centralized communication

Manage all your support requests from a single environment, with full visibility over their status and progress. Each incident is linked to your equipment, allowing you to track it in real time and consult the history in a clear and organized way.

In addition, the Portal centralizes communication with RAYPA, ensuring that each inquiry reaches the relevant department directly. This results in more efficient management, faster response times, and an optimized support experience.

Through the Portal, you can, among other actions:

  • Request quotations
  • Request spare parts
  • Open technical support cases

How to access the RAYPA Portal

RAYPA Portal interior 3

The steps to register on the RAYPA Portal vary depending on the user profile:

Access for distributors

Distributor access to the Portal is by invitation. If you are a distributor, you will receive an email with a link to create your account.

Note: invitations will be sent progressively. If you need to access the Portal before receiving your invitation, we recommend contacting your RAYPA sales representative.

Access for customers

If you are a customer, you can access the Portal directly and create your account to register your equipment, consult the available documentation, and track your support requests.

 

Register now

Ferias header

In 2026, RAYPA will take part in a wide range of international trade fairs and exhibitions around the world, reinforcing our commitment to staying close to our distributors, partners, and customers across key global markets.

These international events offer an excellent opportunity to meet in person, exchange insights, and explore new business opportunities, while discovering our laboratory equipment and latest innovations firsthand.

Throughout the year, our team will attend the following international trade fairs:

logo analytica

Analytica – Munich, Germany

24-27 March 2026 – Hall B1 – Stand 210

Analytica is a leading international trade fair for laboratory technology, analysis, and biotechnology, bringing together manufacturers, distributors, and end users from the scientific and industrial sectors to discuss innovation, quality, and emerging laboratory trends.

 

logo Farmaforum

Farmaforum – Madrid, Spain

22-23 September 2026 – Stand D19

Farmaforum is Spain’s main meeting point for the pharmaceutical, biotechnology, and laboratory technology sectors, combining exhibition space with technical content and fostering direct interaction between industry professionals.

 

logo arablab DUBAI

ArabLab Live – Dubai, UAE

26-28 October 2026 – Stand SSH3-C70

Una de las ferias internacionales más relevantes del sector laboratorio, con fuerte presencia de mercados de Oriente Medio, Asia y África. Un entorno clave para el intercambio técnico y el desarrollo de relaciones comerciales a largo plazo.

 

logo arablabKSA

ArabLab Live KSA – Riyadh, Saudi Arabia

14-15 December 2026 – Stand E59

ArabLab Live KSA focuses on laboratory analysis, research, and quality control for the Saudi market. It provides a valuable platform to connect with local distributors and end users in a fast-growing regional market.

 

A valuable opportunity to connect in person

International trade fairs provide the ideal setting to:

  • Explore new business opportunities.
  • Learn more about our newest laboratory equipment and innovations
  • Exchange insights with our technical and commercial teams.
  • Build stronger, long-term partnerships.

If you would like to schedule a meeting in advance, please feel free to contact us or visit our stand during the event.

We look forward to seeing you!

Aniol Gurrera RAYPA's CEO

RAYPA has completed a natural evolution of its leadership model with the appointment of Aniol Gurrera as the company’s sole CEO. The change marks the transition from a shared executive structure—previously led by Teresa Espinar and Ramon Espinar—to a model aligned with the organization’s current stage of maturity, growth, and international expansion.

Far from representing a break, this evolution reinforces the continuity of RAYPA’s long-term project. Teresa and Ramon Espinar remain actively connected to the company, taking on roles focused on strategic guidance, long-term vision, and safeguarding the legacy, while the new CEO assumes responsibility for day-to-day leadership and operational execution.

A mature company ready to keep growing

Founded in Barcelona and specialized in sterilization and media preparation solutions for scientific, pharmaceutical, and food-industry laboratories, RAYPA has established itself as a manufacturer with in-house product development, a strong international vocation, and a reputation built on quality, reliability, and close customer relationships.

After more than five decades of continuous development, the company has reached a level of maturity that calls for organizational structures capable of responding to an increasingly competitive, technology-driven, and global environment. In this context, the leadership evolution reflects the need to add new perspectives and capabilities while keeping intact the values that have guided the company since its beginnings.

Leadership focused on quality, international expansion, and end-to-end solutions

Gurrera takes on the CEO role with the goal of driving sustainable growth, strengthening the company’s international presence, and advancing toward a model increasingly focused on complete, high value-added solutions for customers.

My purpose is to help RAYPA grow sustainably without losing its essence” said Gurrera. “We want to be a more global, more innovative, and more customer-focused company—while preserving what has always set us apart: quality, closeness, and the ambition to do things right.”

Aniol Gurrera

His strategic approach combines the continuity of RAYPA’s industrial DNA—proprietary product development, deep technical know-how, and a culture of effort—with greater cross-functional collaboration, a more active listening of the market, and the development of new product lines, services, and partnerships that enable the company to meet today’s laboratory needs in a more comprehensive way.

Continuity, support, and the transfer of legacy

Teresa and Ramon Espinar, who have led the company for the past 17 years, will continue to play an active role in RAYPA from a non-operational position. Their contribution will focus on strategic guidance, sharing experience, and ensuring the continuity of the values that have historically defined the company.

“This change is not a step back, but a natural evolution to keep growing,” they stated. “We remain fully committed to the company and convinced that bringing in new executive leadership is the best way to ensure RAYPA continues to move forward at the level it deserves.”

From this new position, both leaders reinforce the project’s stability and ensure continuity of the company’s spirit, while enabling day-to-day management to adapt with agility to the technological and market challenges facing the sector.

A planned transition aligned with the company’s culture

The transition toward the new leadership model has been carried out gradually and consistently, with the new CEO integrating naturally into the organization and with clear alignment across the team and ownership.

RAYPA’s leadership highlights Gurrera’s ability to quickly understand the business reality, identify priorities, and lead with clarity and proximity—promoting internal collaboration and results-oriented decision-making without losing sight of people.

This approach has helped ensure the change is perceived as a reinforcement of the existing leadership, rather than a disruption to the company’s internal balance.

A message of confidence to the market and partners

Through this organizational evolution, RAYPA sends a message of strength, continuity, and forward-looking vision to customers, partners, and collaborators. The company reaffirms its commitment to technical excellence, responsible innovation, and long-term relationships built on trust and collaboration.

Looking ahead

This new phase begins without fixed time horizons, guided by a long-term vision of sustained growth and a clear commitment to continue delivering value through reliable technology solutions, close service, and a dedicated team.

RAYPA approaches the future grounded in its accumulated experience and with the conviction that evolution is an essential part of its trajectory—an evolution that strengthens its leadership without losing its essence. RAYPA: evolving with purpose.

 

Barcelona, January 7, 2026

RAYPA AUTOFILL External Water-Supply and Management System

In many laboratories, advanced sterilization and culture media preparation depend on something as basic as it is essential: having a stable water supply, a functional drain, and a responsible approach to water consumption. Modern autoclaves and media preparators require large volumes of water for cooling and drainage systems, which can result in intensive—and sometimes inefficient—use of this resource. Additionally, some facilities operate with inconsistent water supply, insufficient flow, or no drainage at all, making it challenging to keep processes running smoothly without increasing water waste.

For these environments—and for any laboratory that wants to ensure operational continuity while measurably reducing water consumption—RAYPA has developed AUTOFILL, a closed-loop external water-supply and management system for sterilization, cooling, and drainage processes.

What AUTOFILL is and how it works

AUTOFILL is an accessory that functions as an external water-supply and management system, built around a storage tank and integrated pumps. It guarantees continuous operation even when the laboratory lacks a stable water network, has insufficient flow, or has no operational drain.

AUTOFILL System for Autoclaves and Media Preparators

The system operates as a closed loop: it supplies water to the equipment and recirculates the water used during sterilization, cooling, and drainage, ensuring a stable flow while significantly reducing both consumption and waste.

It also includes audible alarms that notify users of low water levels or a full tank—preventing unexpected interruptions during a cycle.

AUTOFILL-TLV-200: application for Top Line autoclaves

The AUTOFILL-TLV-200 version is designed specifically for Top Line autoclaves – TLV Series. Its role is clear: to keep the autoclave running even when the facility does not provide optimal water utilities.

In installations without a constant water network, with insufficient flow, or without drainage, AUTOFILL-TLV provides autonomy through its tank and pressure pump, managing the water involved in sterilization, cooling, and drainage processes.

Download the technical datasheet for AUTOFILL-TLV-200

AUTOFILL-MP-200: application for AE-MP and TLV-MP media preparators

The AUTOFILL-MP-200 version is the equivalent solution for Classic Line (AE-MP) and Top Line (TLV-MP) media preparators.

These units include a sterilization phase followed by a rapid-cooling phase, the latter performed through a water-cooling coil. For this reason, having a reliable water supply and proper drainage management is essential for productivity and reproducibility. AUTOFILL-MP guarantees that continuity even when the laboratory lacks a stable hydraulic infrastructure.

Download the technical datasheet for AUTOFILL-MP-200

Technical advantages of AUTOFILL

1. Continuous operation: Designed to ensure uninterrupted operation in environments with water-supply or drainage limitations.

2. Closed-loop system: Recirculates the water used during sterilization, cooling, and drainage, eliminating dependence on a permanent external supply.

3. Safety and alarms: Equipped with audible alarms to signal low water level or a full tank, minimizing potential interruptions.

4. Efficient water management: Optimizes water use by supplying only what is needed and enabling its recovery.

5. Ready to install: AUTOFILL is supplied as a complete set that includes:

  • Transport cart with wheels and braking system
  • 200 L tank with minimum and maximum level sensors
  • Pressure pump with adjustable switch
  • Heat exchanger
  • Connection hoses and 1.5 m power cord

RAYPA AUTOFILL Dimensions

ECO benefits: tangible sustainability in daily operations

AUTOFILL stands out as an ECO-focused system designed to maximize water efficiency in sterilization and media-preparation workflows. Its closed-loop operation optimizes water consumption, enables reuse, and significantly reduces waste—supporting a more sustainable and controlled laboratory operation.

These advantages are especially relevant in laboratories with limited supply, insufficient flow, or discharge restrictions. In such environments, AUTOFILL transforms infrastructure limitations into a real operational improvement, ensuring more responsible, efficient, and consistent water use without compromising sterilization performance, cooling efficiency, or process reproducibility.

Recommended use cases

1. Absence of drainage: Allows collection of cooling water without requiring an external drain.

2. Lack of a cooling-water supply: Provides water for cooling; water is later discharged through the drain, without reuse.

3. Lack of both cooling-water supply and drainage: Operates as a closed-loop water system with integrated cooling, eliminating the need for continuous water consumption and discharge. This is the most efficient and sustainable option.

Enhance your autoclave or media preparator with the AUTOFILL system

AUTOFILL-TLV-200 and AUTOFILL-MP-200 are designed for labs that don’t want infrastructure limitations to restrict their sterilization or media preparation capacity. They provide operational continuity, efficient water management, and a realistic ECO approach—especially valuable in settings with constrained water resources.

If you want to confirm compatibility with your model or determine which configuration best fits your installation, reach out to our technical team.

 

Request more information

Validation and Qualification of RAYPA Autoclaves

Validating an autoclave is not simply about checking whether it reaches the correct temperature.

In regulated environments—such as the pharmaceutical and biotechnology industries—validation means demonstrating, through documented evidence, that the equipment performs according to its design, meets the applicable sterilization standards, and that data management processes comply with the corresponding regulations.

Two Areas of Qualification

For our Top Line autoclaves, validation can be approached from two complementary angles:

1. Functional Performance of the Autoclave
Ensures that installation, operation, and performance comply with the manufacturer’s specifications and applicable standards. It includes all necessary thermal and safety tests required to prove that the sterilization process is reproducible, safe, and compliant.

2. Electronic Records Management
Ensures that the acquisition, storage, and traceability of data and electronic signatures comply with FDA 21 CFR Part 11 and GMP Annex 11, both in the equipment’s microprocessor and, when applicable, in the external management platform (RAYPAcloud).

RAYPAcloud external data-management platform

Qualification Options: By RAYPA or Through Third Parties

We understand that every laboratory has its own compliance strategy. For this reason, RAYPA offers two flexible approaches:

  • Full Qualification
    Performed by RAYPA technicians or authorized entities. It includes commissioning, complete qualification of the autoclave and its software, and the generation of all required documentation to meet the most demanding regulatory standards.
  • Qualification Through Third Parties
    We provide detailed protocols and documentation so that your internal team or a trusted qualification agency can execute the qualification independently. This option maximizes flexibility and alignment with your internal processes.

Both approaches are designed to ensure efficiency, safety, and regulatory compliance, adapting to the degree of outsourcing you prefer.

Download the Qualification Services Datasheet

Qualification Phases: IQ, OQ and PQ

Autoclave validation is normally structured into three phases:

  • IQ – Installation Qualification: Verifies that the equipment has been installed according to the manufacturer’s specifications and configuration requirements.
  • OQ – Operational Qualification: Confirms that the system operates consistently within the defined parameters, including alarms, interlocks, and critical controls (temperature, pressure, time, F0 when applicable).
  • PQ – Performance Qualification: Demonstrates that the process meets specifications under real-world operating conditions and with a representative load.

After completing IQ and OQ, an IOQ Report (IOQR) is issued, consolidating all results and evidence of compliance. This provides full project traceability and paves the way for PQ and routine operation under a validated state.

Software Qualification and Data Integrity (FDA 21 CFR Part 11)

In regulated environments, what is not recorded does not exist. Therefore, in addition to qualifying the equipment itself, it is essential to validate the controller software and, when applicable, the external management platform (RAYPAcloud).

This qualification applies specifically to computerized systems and aims to demonstrate compliance with FDA 21 CFR Part 11 and GMP Annex 11.

We offer two software-qualification packages (controller and/or platform), delivered with complete documentation required for FDA/GMP audits:

  • VP (Validation Plan): scope, methodology, resources, and schedule.
  • URS (User Requirements Specification): user and system requirements.
  • RA (Risk Assessment): system or process risk analysis.
  • Software IQ and OQ: verification of proper installation and operation according to specifications.
  • IOQR: final report with results and objective evidence.

This approach ensures full traceability, data integrity, and regulatory compliance throughout the entire system lifecycle.

Software Qualification and Data Integrity in Autoclaves

Why Choose RAYPA

  • 360º approach: from equipment IQ-OQ-PQ qualification to software validation and FDA/GMP-compliant data management. A single point of contact—less friction, faster execution.
  • Compliance-ready technology: Top Line autoclaves are designed with the connectivity and data-control capabilities needed for paperless operation, reducing data-integrity risks and accelerating inspections.
  • True flexibility: choose between full RAYPA-managed qualification or third-party documentation packages, and select the software-qualification model that best aligns with your IT policies and workflow.

When Validation Is Essential

  • When manufacturing or testing pharmaceutical, biotechnology or medical products.
  • When your processes require data integrity and traceability with electronic records and digital signatures.
  • When you need solid documented evidence for audits or for technology transfer to new facilities or production lines.

In all these cases, RAYPA helps translate regulatory requirements into executable protocols and clear evidence.

Take the Next Step

Do you want to qualify your Top Line autoclave or need to align your electronic records with FDA 21 CFR Part 11?
Our technical team can guide you toward the most efficient qualification pathway and help you define the digital quality-management approach that best integrates into your environment.

 

Request more information

RAYPA Top Line autoclave accessories

In laboratories and research centers with a high workload, every minute counts. Reducing cycle times, planning for technological upgrades, and ensuring continuous operation are key factors to increasing productivity without compromising quality or safety.

In this article, we introduce three accessories specifically designed to make your Top Line autoclave work faster, more efficiently, and without unnecessary interruptions.

1. Internal Radial Fan

Cooling up to 80% faster

Compatible with autoclaves from the TLV-FA and TLV-DUAL Series with rapid cooling systems, this accessory is factory-installed and works alongside the water coil to drastically reduce cooling times:

With a speed of 1300 rpm and a compact design (Ø200 mm x 173 mm), the fan enables more cycles per day, boosting the overall performance of the equipment. It is ideal for laboratories that sterilize large volumes of liquids, where cooling speed is critical.

Note: Its installation reduces the usable chamber height by 70 mm, a factor to consider depending on the type of load.

Download technical datasheet

FAN Accessory for RAYPA Top Line Autoclaves

2. Adaptation Kit for the TLV-DUAL Series

Modular evolution of your autoclave

This kit allows any Top Line autoclave from the TLV-S, TLV-PD, or TLV-FA Series to be prepared for a future upgrade to the TLV-DUAL Series.

Key benefits:

  • Modular evolution: start with a simpler unit and upgrade when needed.
  • Cost optimization: reduce initial investment and avoid replacing the unit.
  • Operational flexibility: adapt the technology as your needs change.
  • Sustainability: extend the service life and minimize waste.

The adaptation must be requested at the time of purchase and leaves the unit ready to integrate super-drying and/or rapid cooling systems in the future, while maintaining quality and certification standards.

Download technical datasheet

Adaptation Kit for the RAYPA TLV-DUAL Series

3. Water Supply and Management System

ECO solution for efficient consumption and water reuse

A closed-loop water supply system designed for environments without constant access to a water network, with insufficient flow, or without drainage.

Key functions:

  • Reuses water employed in sterilization, cooling, and drainage processes.
  • Maintains a stable flow thanks to integrated tanks and pumps.
  • Reduces consumption and water waste, improving costs and sustainability.

Ideal for facilities with infrastructure limitations or for those seeking an eco-efficient solution.

Water Supply and Management System for Top Line RAYPA Autoclaves

With these three accessories, you can shorten cycle times, plan upgrades without replacing your unit, and ensure uninterrupted operation—even in environments with infrastructure limitations.

Contact us and discover how to take your Top Line autoclave to the next level.

 

Request more information

Modalidades de gestión de calidad digital

In regulated environments, digital quality management is not optional—it is a strategic necessity. Traceability, regulatory compliance, and immediate access to information are essential to ensure safe, auditable, and efficient processes.

At RAYPA, we develop advanced digital quality management solutions tailored to the specific requirements of each laboratory. We offer 6 options to manage the quality of data stored both in the autoclave’s microprocessor and in the RAYPAcloud management platform, with different levels of connectivity, privacy, and FDA compliance.

Our Top Line autoclaves and media preparators are our flagship products and the preferred choice of pharmaceutical companies, biotechnology firms, and research centers in more than 100 countries. Designed with cutting-edge technology, they enable compliance with GMP and FDA regulations, operation in fully private environments, or seamless integration with LIMS and Active Directory systems.

Below, you will find all the available options, their features, and benefits—so you can choose the one that best fits your laboratory.

Most Popular Options

Private Standard

Maximum security and FDA compliance

Data is stored both in the autoclave controller and on a private server, with access to the offline management platform via a local area network. Both the controller and the platform are fully FDA 21 CFR Part 11 compliant. Includes automatic backups, complete audit trails, synchronous remote diagnostics via TeamViewer®, and manual updates.

✅ Ideal for industries that require maximum security, complete control, and certified traceability.

Private Standard Quality Management Option

Cloud Standard

Full connectivity from anywhere

Stores data in both the controller and the cloud (AWS USA or EU), allowing online access to the platform from any device. Provides centralized management of multiple units, remote administration of users and programs, alert notifications, asynchronous remote diagnostics, and over-the-air updates.

✅ Perfect for those seeking flexibility, remote management, and high availability without the need for FDA compliance.

Cloud Standard Quality Management Option

Other Options

Cloud-comply

Partial FDA compliance with advanced connectivity

Data is stored in both the autoclave controller and the cloud (AWS USA or EU), allowing online access to the management platform from any internet-connected device. Controller management complies with FDA 21 CFR Part 11, but cloud storage is not Part 11 compliant.

✅ Designed for users who require regulatory compliance on the equipment itself while also benefiting from advanced monitoring and remote administration features.

Essential-comply

FDA compliance without connectivity

All data is stored exclusively in the autoclave controller, configured to enable features such as audit trails, backups, and other tools that ensure compliance with FDA 21 CFR Part 11. It does not support remote access or cloud connection.

✅ Recommended for laboratories that do not require remote access but need to guarantee the integrity, traceability, and legal validity of their records.

Private Basic

Total privacy without connectivity

Data is stored on a private server, with access to the offline management platform through the local area network. While it is not FDA 21 CFR Part 11 compliant, it offers maximum internal security for those who prefer to keep all data within their own infrastructure without relying on cloud services.

✅ Ideal for environments with strict internal privacy policies.

Essential

Basic solution without connectivity

Stores data exclusively in the autoclave controller, with no cloud access or advanced digital management functions. It is not FDA 21 CFR Part 11 compliant.

✅ The simplest and most economical option for users who require direct, straightforward management.

Comparative Overview of the Options

We have prepared a summary document with the specifications of each option so you can easily compare levels of connectivity, privacy, and regulatory compliance, and choose the one most suitable for your laboratory.

See Comparative Overview

Expert Support and Comprehensive Assistance

At RAYPA, we don’t just provide technology—we also ensure its successful implementation:

  • Personalized consulting
  • Custom developments and tailored integrations
  • Equipment and software qualification
  • Training on use and maintenance
  • Advanced technical support and maintenance

Take the Next Step Towards Full Digital Traceability

Optimize your laboratory’s quality management, reduce audit times, and enhance the security of your processes.

Request an expert consultation or a demo today and discover which option is best suited for your laboratory.

Request Expert Consultation

Servicio técnico de RAYPA

Can you imagine resolving any technical issue with your RAYPA equipment without travel and with real-time expert assistance?

At RAYPA, we understand that our customers need robust, reliable, and safe equipment. However, we also recognize that quick, accessible, and effective technical support is essential for ensuring uninterrupted processes.

Agile Support Anytime, Anywhere

At RAYPA, we know that when a technical issue arises, response time is critical. One of the greatest strengths of our remote technical service is agility: we offer immediate assistance, regardless of your location.

Thanks to remote assistance, our specialists can diagnose and resolve most issues in real-time, eliminating unnecessary travel and significantly reducing waiting times.

With our remote service, any user can access specialized technical support instantly, offering the same effectiveness and personalized attention as an in-person visit but with the convenience and efficiency of a digital environment.

This service ensures that all our users, regardless of their geographical location, can receive specialized technical assistance conveniently and efficiently.

Increased Convenience and Operational Ease

Our equipment is ergonomically designed to be intuitive and user-friendly. Nevertheless, operational doubts or minor technical issues can occasionally arise and require rapid clarification. Our remote technical service provides an added layer of operational convenience, allowing these situations to be quickly resolved through guided, personalized assistance without delays or travel.

Through this support method, users can perform checks, basic adjustments, or even resolve minor issues themselves under the supervision of our technical specialists, creating an agile, comfortable, and highly satisfying experience.

Cost Savings and Reduced Associated Expenses

RAYPA’s remote technical service not only boosts operational efficiency but also generates substantial economic savings.

By eliminating physical travel, costs associated with transportation, accommodation, and meal allowances for technical personnel are eliminated. Additionally, resolving issues swiftly minimizes disruptions in work processes, reducing potential losses caused by downtime.

In essence, it’s an effective technical solution that optimizes resources and reduces costs without compromising the quality of support.

Highly Specialized Technical Support Team

One of the cornerstones of our remote technical service is the high level of expertise within our team. At RAYPA, all our technicians receive specialized training focused exclusively on our products, ensuring accurate, swift, and decisive support.

Thanks to remote support, our customers have direct access to these highly skilled professionals, capable of quickly and effectively identifying and resolving any technical issue.

Having a specialized and always-available technical team offers peace of mind, making it one of the most appreciated aspects among our customers.

RAYPA's remote technical service

Enhanced Security and Protection for Users and Equipment

Safety at RAYPA is more than just a feature; it’s an absolute priority. Therefore, our remote technical service plays a crucial role in protecting both users and equipment.

Through real-time monitoring and assistance, it is possible to immediately detect any technical deviations that, if left unattended, could result in severe malfunctions or potentially dangerous situations. This proactive approach significantly reduces operational risks, prevents accidents, and minimizes potential damage to equipment.

Additionally, with direct supervision from our specialists, users can confidently and safely carry out adjustments or basic checks.

In summary, remote support doesn’t just solve problems; it anticipates, protects, and ensures a safe, controlled working environment at all times.

Ongoing Technical Training and Knowledge Transfer

RAYPA’s remote technical service goes beyond simply resolving issues: it educates, empowers, and enhances user capabilities.

Every interaction represents an opportunity to share critical knowledge on equipment operation and maintenance. Our technicians guide users step-by-step, offering clear, practical explanations in real-time, tailored to their specific needs.

This continuous technical guidance translates into:

  • More efficient and safer equipment use.
  • Greater operational autonomy for personnel.
  • Reduction of errors due to misuse or lack of knowledge.

In short, remote support becomes an active learning tool that boosts user confidence, enhances their experience, and ensures the full utilization of each piece of RAYPA equipment.

Key Reasons to Choose RAYPA’s Remote Technical Service

Choosing RAYPA’s remote technical service means opting for a modern, efficient, and user-focused solution. Here are the key reasons why more and more customers trust this support model:

  • Immediate attention, wherever you are, without the need for travel.
  • Guided technical issue resolution with real-time expert assistance.
  • Significant cost savings and reduced downtime.
  • Highly qualified support delivered by technicians specialized in our products.
  • Increased safety through early detection of technical issues.
  • Ongoing training that improves user autonomy and extends equipment lifespan.

Our service transcends mere technical support: it represents trust, efficiency, and protection at just one click away.

Need remote technical support? Contact our technical service team.

 

Request technical support

TLV-DUAL autoclaves from RAYPA

With over 50 years of experience manufacturing autoclaves, RAYPA introduces the innovative TLV-DUAL Series, designed to provide advanced sterilization of both liquid and solid loads.

This cutting-edge series stands out for its superdrying and fast cooling systems, optimizing process times and significantly enhancing operational efficiency.

Advanced Technology for Optimal Sterilization

The TLV-DUAL Series offers solutions specifically tailored to meet the most demanding sterilization requirements, combining state-of-the-art technology with functional, ergonomic design.

These autoclaves are available in four capacities – 58, 83, 124, and 169 liters – allowing easy adaptation to different laboratory spaces and load volumes.

A distinctive feature of this series is its dual system, which includes:

  • Superdrying, utilizing a vacuum pump and heating jacket to ensure complete removal of residual moisture, thus preserving the integrity of sterilized materials.
  • Fast cooling, achieved via an integrated water cooling coil, substantially reducing cycle times and increasing laboratory productivity. An optional internal radial fan can further shorten the cooling phase.
Superdrying and Fast Cooling System of RAYPA’s TLV-DUAL Autoclaves
Superdrying and Fast Cooling Systems for Advanced Sterilization of Solid and Liquid Loads

Safety and Ease of Use

Safety remains a top priority for RAYPA. TLV-DUAL autoclaves are equipped with multiple safety features, including:

  • Bacteriological filters that ensure air entering and exiting the chamber remains sterile.
  • Push-button, mechanically-assisted automatic door, minimizing physical effort and enhancing operator safety.
  • A modern 7” capacitive touchscreen with digital controls, providing intuitive, precise management of all processes.
Modern 7” capacitive touchscreen from RAYPA's TLV-DUAL autoclaves
7” capacitive touchscreen

Exceptional Build Quality and Sustainability

Constructed from high-quality stainless steel (AISI-304 externally and AISI-316L internally), TLV-DUAL autoclaves exhibit exceptional corrosion resistance and longevity with minimal maintenance required.

Their fully electric design eliminates reliance on fossil fuels, optimizing water and energy consumption, thus aligning with sustainable practices.

Comprehensive Traceability and Advanced Digital Management

Effective process management and traceability are critical in today’s highly regulated environments. The TLV-DUAL Series offers:

  • Batch process control to ensure consistent, documented results.
  • The RAYPAtrace system, including label printers and barcode scanners for complete traceability.
  • Optional integration with RAYPAcloud digital platform, meeting FDA and GMP standards for secure, centralized management of sterilization cycles from any location.

Flexibility and Adaptability

Designed for swift, straightforward installation, the TLV-DUAL Series integrates essential functionalities into a compact, user-friendly unit:

  • Simplified water and electrical connections.
  • Antistatic casters with integrated brakes for easy mobility.
  • Optional basket lift system, either integrated (FIX-LIFT) or mobile (MOB-LIFT), ensuring safe handling of heavy loads.
TLV-DUAL Autoclave with Basket Lift System
RAYPA’s MOB-LIFT Basket Lift System

Comprehensive Technical Support and Consulting

When you choose a RAYPA autoclave, you benefit from specialized technical support at every stage – from installation and commissioning to predictive and corrective maintenance. Our global network of authorized technicians guarantees prompt, effective service whenever needed.

Ready for More Information or a Customized Quote?

If you’re interested in learning more about the TLV-DUAL Series or need a personalized quote, please contact our sales team.

We’re here to assist you in finding the ideal autoclave for your laboratory.

 

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